Training
Decker Mediation LLC
TRAINING
People can be taught to reduce conflict by understanding how and why it occurs, and by learning a few new skills.
X
A good conflict resolution trainer can effectively transmit these "ah-has" in a highly relatable way, tailored to the particular audience, so that students are transformed by what they have learned.
CONFLICT RESOLUTION SKILLS
includes listening, types of conflict, conflict styles, role plays
LISTENING
importance of listening, active listening, role plays
"We're all working together; that's the secret." -Sam Walton
